What would you do if you were treated poorly at a store or restaurant?

Sadly, it happens all the time and it recently happened to me. Without sharing the name of the store, I can tell you that the comment made to me is a bias based on my appearance.  Truly, sometimes it happens because the person is unaware that it is wrong to say and sometimes it is said with ill intent. (Hurting people, Hurt people) It has happened before and I used to get upset but now I provide a solu ...

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Do you use your Turn Signal? What are you really communicating? 2 quick tips to help you get what you want!

D2 Count how many times in one day you see people not using their turn signal.  These drivers are not communicating what they plan to do.  Guess how many accidents they cause, it will be revealed at the end of this article.   Now ask yourself what am I communicating?   Sadly, we cannot observe our actions as quickly as others do.   The story of a professiona ...

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Your company culture- 3 reasons your team wants to change it!

The truth is in the feedback (These stories were gathered through research and show the reality of how organizations try to create company culture but fail) Our company has yoga, foosball and we did an escape room but I do not see how we have changed. Our boss believes we now have a great company culture. The reality is that the way people treat each other and talk to each other is not teamwork.  My em ...

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What is your campaign? 3 ways you hurt your brand, team and revenue.

  Product Pusher:              Example: A decorator who wants to sell inventory pushes product but the customer wants a design plan. The customer wanted to be listened to and needed help to make his vision (campaign) come true. By buying product after product the customer has a home full of mismatched furniture with no real feel for design. ...

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Sample

Speaking Introduction - Short Version Speaking Introduction - Short Version Word Doc Speaking Introduction - Formal Version Speaking Introduction - Formal Version Word Doc Sample Speaking Contract Sample Speaking Contract (Docx 2007) ...

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Who is your most admired leader?

Leaders who build something from nothing mirror Marshall after the tragedy that took 75 Marshall Fans, Coaches and Players.  The key to rebuilding their program is shown in my most admired leader Lynn Mizanin, Regional Director Valley College.  I have seen her use these strategies as she builds the Valley College Cleveland Campus. I gave her the movie Marshall (which she had never seen) so she can see in ac ...

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3 Ways to Stop Verbal Abusers and Bullies Who Kill your Brand, Team Revenue

If you believe you do not have verbal abusers or bullies in your workplace, TAKE THIS TEST  As you read each scenario consider how your workplace could be at risk of a lawsuit if you do not provide training.   Scenario A: Verbal Abuse Kills Teamwork   Team members pose for a picture and team member L says, “Wow, we are standing in size order”  Seems innocent unless you are the biggest person in the picture ...

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Is your workplace like High School?

High School is fun, right?   Well, Sometimes…  so look at the list below of Bolded problems and tell me if you agree that the workplace can often be similar to high school: In the Parentheses ( ) you will see the needed training, so tell me should this training be offered in the workplace and the school system?   If you watched “13 Reasons Why” you would see the counselor needed a simple system to ensure he ...

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How your team’s behavior kills your brand and revenue

Relationships and team member's behavior is built on the following, so how would your team members answer these questions: Value (do you make the people you work with feel valued?)  Example: A physician who never makes eye contact and is so busy they do not show they value their patient. The truth is they may be the best physician, but when patients do not feel valued they can leave and tell others who will ...

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Do you want to know why your customer/client went to your competitor?

Do you want to know: The real reason an employee put your company at risk... The real reason employees leave your team... Unconscious Bias Since 2006, Miracle Resources has delivered keynotes, training, and workshops on this hot topic. Our training educates your team on what is unconscious bias and how you can stop bias from putting your brand, team, and revenue at risk. Learning Objectives:  Understanding ...

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